Privacy Policy

This privacy policy explains how Bolton Pro Tiling & Bathrooms ("we", "us", "our") collects, uses and protects personal information you provide when you contact us or use this website. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Bolton Pro Tiling & Bathrooms is a sole-trader business operated by Aaron Isherwood, based in Bolton, United Kingdom. We are the data controller responsible for any personal data you share with us.

Contact: 07778 510582 · Aaronisherwood90@hotmail.co.uk

What information we collect

• Name, address, phone number and email when you request a quote or book work.
• Details of the work you are enquiring about (e.g. photos, measurements, property details).
• Correspondence between you and us (calls, WhatsApp messages, emails, texts).
• Payment records (we do not store card details — payments are made by bank transfer or cash).
• Basic technical data when you visit this site (see our Cookies Policy).

How we use your information

• To respond to your enquiry and provide a quote.
• To plan, deliver and follow up on the work you've booked.
• To keep records for accounting, tax and insurance purposes.
• To resolve disputes or warranty claims.
• Occasionally, with your permission, to share photos of completed work on our website or social media (we will never share your address or personal details).

Legal basis for processing

We process your data under the following lawful bases: (a) to take steps at your request before entering a contract and to perform that contract; (b) to comply with legal obligations such as HMRC record-keeping; (c) our legitimate interests in running and improving our business; and (d) your consent, where applicable (e.g. marketing photos).

Who we share your data with

We don't sell your data. We may share it with: our accountant, HMRC, our insurance provider, or suppliers and sub-contractors strictly when needed to complete your job. Any third parties we use are required to keep your information confidential and secure.

How long we keep your data

We keep quote and project records for up to 6 years after the work is completed, in line with HMRC requirements and to honour warranties. After that, your data is securely deleted or anonymised.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict our processing of your data.
• Withdraw consent where we rely on it.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email us at Aaronisherwood90@hotmail.co.uk.

Security

We take reasonable steps to keep your information safe, including secure email, password-protected devices and limited access to records.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.